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To initiate a return, please contact our Customer Service team on 1300 560 285 to obtain a Return Authorisation (RA) number. Returned goods cannot be accepted without a Express Party Supplies RA number, which is valid for fourteen days. When posting the products back to us, the RA number is to be clearly marked on the returned goods packaging (above the address), or goods will be returned upon arrival. Please click here for the full policy.