Creating an account is free and recommended for anyone wishing to place orders with us on a regular basis. It allows members to view orders they have previously created and to reorder based on these past orders. They are also able to modify their account details, view the status of outstanding orders and subscribe to newsletters, which may contain discount vouchers, important information or forthcoming products.
For every $1.00 including GST spent at Express Party Supplies, you will earn 2 points, currently worth $0.01 each. These can be accumulated through your account and can be redeemed against future purchases. Your shopping basket will display how many points you have earned for that order.
Ordering and Payment
Yes we do accept phone and fax orders. We are happy to assist our customers with queries and help them place their first order with us. You can contact our customer service team on 1300 560 285.
It’s easy to place an order online. Once you have located the items you need simply place the item you require in your shopping cart by selecting the quantity you wish to order and clicking the "Buy Now" or "Add To Cart" buttons. You may change the contents of your cart at anytime, by selecting "Shopping Cart" from the top menu. When you add items, your shopping cart will be updated and a summary will be displayed at the top of the right hand menu. When you are finished, click on the "Check-out" menu option on the top menu to complete your order.
You will receive an email confirmation that your order has been received, this is to indicate that we have received your sales order.
This is usually due to the fact that an incorrect email address was used when registering or a typographical error was made when you entered your email address. To help us keep our records correct and up to date, you can change your email address through the "My E-Shop Account" at the top of the page or by sending us an email via our "Contact Us" form with your name, phone number and the correct email address. This should allow us to accurately locate your account and correct the error.
We accept any valid Visa or MasterCard as credit card payment options. Alternatively, you may direct deposit into our bank account. In order to assist our order process, we request that you either fax (07) 3112 5038 or email (email@example.com) your bank confirmation with the appropriate reference number and your bank's standard header. Bank Details are provided on the Order Confirmation page prior to completion of the Order Process and on your Order Confirmation email which is sent immediately after you click the "Confirm Order" button. Orders cannot be processed until payment or payment confirmation has been received.
We also allow Paypal payments. These are processed within 24 hours except for cases where you do not have the funds available on your card. For these cases Paypal lets us know when sufficient funds are on your card and then we are able to process your order.
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our credit card processing facility and the numbers are not stored for a period any longer than is necessary to process your payment. They are not held in clear text on any web site. Once you enter the credit card area you will notice a "Padlock" or "Key" symbol in your browser (usually at the top or bottom of the browser screen - this varies depending on which Internet Browser you are using) ensuring you of the highest security.
It is advisable to have someone available to receive your order when it is delivered. If this is not possible to organise at the time of ordering or you are only available at a specific time, please state this in the delivery instructions on the Delivery Information page when "Checking-out". If no-one will be available you will need to state that you require the order to be left in an easy to locate place and that you give "Authority To Leave Without Proof Of Delivery Signature". Failure to do so may result in the courier leaving you a note informing you of the delivery attempt and how you might be able to collect your order. Please note that an additional delivery fee may apply for any order, which cannot be successfully delivered as per instructions in the first instance.
Express Party Supplies accepts no responsibility for lost or stolen orders if an “Authority to Leave” is given.
The cost of delivery is automatically added to your order during the "Check-out" process. At present we use a flat rate method for delivery costs and will be shown on the Delivery Information and Order Confirmation pages. This means you will only be charged one fee regardless of how many products you order. If your order is equal to or above our "Free Shipping" value, the delivery charge will not apply and will not be shown on the Delivery Information and Order Confirmation pages.
If you are running short on time before your event, please contact one of our friendly team to discuss delivery options. Generally, our orders are dispatched within 24 business hours, and usually received within 2-6 working days, dependent on your location.
Unfortunately no we do not have conventional stores. This was done on purpose to keep overheads as low as possible in order to keep prices as low as possible. Instead we have a central order facility which sorts orders and allocates them to the dispatch centre for immediate picking and prompt delivery.
Placing your order and making your payment will ensure your order will be processed, picked and packed as quickly as possible for dispatch. Your order should be delivered to you within 2 - 6 working days depending on your location. If we have problems processing your order then we will try to contact you, so please ensure you have given us a valid telephone number and email address.
We ship Australia-wide but not internationally.
We do not have printed catalogues for our product range, however we do keep our product listings up to date on the website, so we encourage you to browse the website to view products in more detail.
We have access to a huge range of party supply products and our listings will increase over time. If you cannot find what you are looking for in the first instance then please telephone or email our customer service team and they will be happy to assist you.
We endeavor to keep our product listing up to date, however there will be times when despite our best efforts products have been discontinued, are running low or have been backordered by our suppliers. If this is applicable to an item you have ordered our customer service team will contact you immediately to discuss options for replacing the item or refunding your order.
Refunds and Exchanges
At Express Party Supplies we have a 100% Satisfaction Guarantee. This means that if your products arrive faulty or damaged, you are be able to send it back to us for a full refund or have it exchanged within 30 days from date of purchase. Please see our Shipping and Returns page for further information.
Please contact our customer service team on 1300 560 285 within 7 days of receipt of your order to assess your claim and initiate a returns / exchange process.
Yes you can, however, we aim to give you fast and efficient customer service so should you need to amend, change or cancel your order please contact our customer service team as soon as possible. If your order has already been processed we will be able to discuss the options available to you.
We always love feedback both good and bad and certainly appreciate your comments on how we can improve any aspect of your shopping experience with us. If you would like to share your comments please complete our Customer Survey which can be found on your Account Information page OR email us at firstname.lastname@example.org.